Installing Floor Coatings: What Should the Customer Expect?

GatorGuard CoatingsCustomer Service

Getting epoxy flooring installed in your St. Louis home or business is a great way to enhance both the look and durability of your space (and the value, too!). But beyond just the end result, the process itself plays a huge role in your overall satisfaction. Here’s what you can expect when you work with a professional team that knows how to deliver a great customer experience when installing floor coatings.

Step 1: Friendly Consultation and Initial Planning

The first step in any solid epoxy floor installation is a thorough consultation (professional but personable — regular human beings who really know the craft). The goal here is to understand what you’re looking for, answer any questions you might have, and set up a plan that works for your schedule.

Key Activities:

  • Discussing your vision for the floor and any specific needs.
  • Reviewing the space to get a clear idea of what’s involved.
  • Setting up a timeline that fits into your daily life.

Step 2: Preparation

When installation day rolls around, the crew shows up on time, ready to get to work. A professional team will take care of your property like it’s their own, making sure everything is protected before they even start.

Key Activities:

  • Arriving punctually and introducing themselves, so you know who’s in your home.
  • Taking steps to protect your driveway by parking on the street.
  • Laying down covers and using shoe protectors to keep things clean inside.

Step 3: Getting the Floor Ready

The next big step is getting your existing floor ready for the epoxy. This is where the magic starts to happen. A good team takes their time to make sure everything is prepped perfectly.

Key Activities:

  • Cleaning the concrete thoroughly to remove any dirt or grease.
  • Grinding the surface to create the perfect texture for the epoxy to stick.
  • Fixing any cracks or holes so the floor is smooth and even.

Step 4: Laying Down the Primer

After the surface is prepped, the first layer of epoxy—known as the primer—gets applied. This layer is what makes sure everything sticks together and lasts for the long haul.

Key Activities:

  • Applying the primer evenly across the floor.
  • Allowing the primer to cure and bond properly with the concrete.
  • Keeping you in the loop with what’s happening and what comes next.

Step 5: Broadcasting the Chosen Flake Blend

Once the primer is applied (and still “wet”), it’s time to broadcast the chosen flake blend in a full flake broadcast (if you’ve selected a flake coating). We start with the periphery like stem walls, if any, and finish with the horizontals.

Key Activities:

  • Adding any decorative flake elements to give the floor its final look.
  • Making sure everything is done neatly and cleanly, with no mess left behind.

Step 6: Sealing the Deal with the Topcoat

The topcoat is what seals everything in and adds that glossy, protective finish that epoxy floors are known for. It’s the final step in making sure your floor can stand up to daily use.

Key Activities:

  • Applying two separate topcoat to protect the floor and give it a lasting shine.
  • Checking to make sure the topcoat is even and smooth.
  • Letting the floor cure completely before it’s ready to use.

Step 7: Final Check and Clean-Up

Before the team wraps up, they’ll do a final walkthrough to make sure everything looks just right. They’ll also clean up any tools or materials, leaving your space just the way they found it—only with a much better floor.

Key Activities:

  • Inspecting the floor to ensure it meets high standards.
  • Addressing any last-minute touch-ups if needed.
  • Cleaning up the workspace so it’s spotless when they leave.

Step 8: Post-Installation Follow-Up

Even after the job is done, a good crew will check back in to make sure you’re happy with the work. They’ll also give you some tips on how to keep your new floor looking great.

Key Activities:

  • Following up to see if you’re satisfied with the installation.
  • Providing advice on how to care for your epoxy floor.
  • Answering any questions you might have about maintenance or the warranty.

Wrapping Up: A Smooth Experience from Start to Finish

When you choose epoxy flooring, you’re investing in a long-lasting, great-looking surface. But just as important as the end product is the experience you have getting there. In St. Louis, working with a professional team that values your time, your property, and your satisfaction ensures that the whole process is smooth and stress-free. 

If you’re ready to upgrade your space with epoxy flooring, give us a call today, and let’s get started on a project you’ll love.

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